Privacy Policy

1. Who we are

EchelonX ("we", "us") provides private lifestyle management and luxury concierge services. This policy explains how we handle personal data collected through echelonx.nl and in the course of providing our services. For any privacy matter, contact us at management@echelonx.nl.

2. What we collect

• Contact details you provide — name, e-mail address, phone number and the content of your message.
• Service preferences shared with your concierge to personalize arrangements.
• Technical data strictly necessary to serve the website securely. We do not run advertising trackers on this site.

3. Why we use it

We use your data solely to respond to your inquiries, arrange the services you request, and — where you ask us to — keep your preferences on file for future arrangements. We do not sell personal data, and we share it with partners (venues, operators, security providers) only to the extent required to fulfil your request.

4. Communication channels

If you contact us via WhatsApp or Telegram, the terms and privacy policies of those platforms also apply to messages sent through them. For sensitive matters, you may always choose e-mail or phone.

5. Retention

We keep correspondence and preference records only as long as needed to serve you or as required by law, after which they are deleted.

6. Your rights

Under the GDPR you may request access to, correction of, or deletion of your personal data, and you may object to or restrict its processing. Send your request to management@echelonx.nl; we respond within the statutory period. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Security

We apply appropriate technical and organisational measures to protect your data, matching the discretion we promise across every service.

8. Changes

We may update this policy from time to time. The latest version is always available on this page.